Return and Refund Policy
Effective Date: [Insert Date]
Overview
At House of Eraya, we strive to ensure every purchase brings joy. This policy is designed to be transparent and straightforward for a seamless customer experience.
1. Return Window
We offer a [Insert, e.g., 10-Day] Return Policy. Return requests must be initiated within [Insert Number] days from delivery date. Requests beyond this period are not eligible.
2. Conditions for Return
Eligible returns must be unworn and in original condition, with original packaging, tags, labels, and authenticity certificates intact. Security tags must remain untampered. Order number or invoice is required as proof of purchase.
3. Non-Returnable Items
Personalized jewelry, custom-sized items, and earrings are generally non-returnable unless defective or damaged on arrival.
4. Return Process
Email support at official.houseoferayya@gmail.com with order number, item details, and reason. After approval, follow return instructions and shipping label guidance. Items are quality-inspected on receipt before refund/exchange resolution.
5. Refund Policy
Refunds are credited to the original payment method. After approval, allow [Insert, e.g., 7-10] business days for reflection, depending on your financial institution. Shipping fee policy: [Return shipping covered by House of Eraya OR deduction of flat shipping fee].
6. Damaged or Incorrect Items
If received item is damaged, defective, or incorrect, notify us within 48 hours of delivery with clear item and packaging photos. We will prioritize replacement or full refund at no additional cost.
7. Cancellations
Orders may be canceled only before shipment. Once dispatched, cancellation is not possible and must follow return process after delivery.
Contact Us
Customer Support Email: official.houseoferayya@gmail.com, Customer Support Phone: +91-7889072256, Support Hours: [Insert Operating Hours].