Manufacturing Defect and Cancellation Policy
Effective Date: [Insert Date]
Overview
House of Eraya does not offer returns or exchanges for change of mind. We address genuine manufacturing defects reported within two days of delivery.
1. Manufacturing Defect Claim Window
A manufacturing-defect claim must be raised within two days of delivery. Claims received after this two-day window are not valid for exchange.
2. Claim Requirements
Please share your order number, clear photos and videos of the defect, and the original packaging. The item must be unused and returned with its tags, labels, and authenticity certificates intact for inspection.
3. Exchange Eligibility
Product exchanges are not valid after two days from delivery. Personalized jewelry, custom-sized items, and earrings are not eligible for exchange except where a verified manufacturing defect is reported within the two-day claim window.
4. Claim Process
Email official.houseoferayya@gmail.com within two days of delivery with your order number and evidence of the manufacturing defect. After approval, follow the return instructions. Every claim is subject to a quality inspection.
5. Resolution
For a verified manufacturing defect reported within the two-day claim window, House of Eraya will determine the appropriate resolution after inspection.
6. Claims After Two Days
Manufacturing-defect claims and product exchange requests received more than two days after delivery are not valid.
7. Cancellations
Orders may be canceled only before shipment. Once dispatched, cancellation is not possible.
Contact Us
Customer Support Email: official.houseoferayya@gmail.com, Customer Support Phone: +91-7889072256, Support Hours: [Insert Operating Hours].