Shipping Policy for House of Eraya
Effective Date: [Insert Date]
Overview
At House of Eraya, we are committed to ensuring your jewelry reaches you safely, securely, and in pristine condition.
1. Processing Time
Ready-to-Ship items are typically processed and dispatched within [e.g., 24-48 hours] after payment confirmation. Custom/Made-to-Order items may require [e.g., 7-15 working days] for production before dispatch.
2. Shipping Charges
Domestic shipping within India is [Free Standard Shipping / Flat Rate Shipping of ₹XXX]. We partner with reliable premium courier services for secure handling.
3. Delivery Timeline
After dispatch, estimated delivery is usually [3-5] working days for metros and [5-8] working days for non-metros/remote locations. Timelines may vary due to weather, holidays, or other external factors.
4. Secure Packaging and Insurance
All orders are packed in tamper-proof discreet packaging. Every shipped item is fully insured against theft, loss, or transit damage until delivery at your provided address.
5. Tracking Your Order
Once shipped, tracking details are shared via email and/or SMS with tracking number and tracking link.
6. Delivery Protocol
A delivery signature/proof of delivery may be required for security. If unavailable at delivery time, courier partners may attempt delivery multiple times.
7. Address Changes
For address updates, contact support at official.houseoferayya@gmail.com as early as possible. Address changes can be accommodated only if the order is not yet dispatched.
8. Damaged on Arrival
If a package appears tampered or damaged, do not accept delivery and contact support immediately. If already accepted, keep original packaging, take photos, and email official.houseoferayya@gmail.com within 24 hours.
Contact Our Shipping Team
Email: official.houseoferayya@gmail.com, Phone: +91-7889072256, Operating Hours: [Insert Timings].